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When We Are Closed

Out of Hours dial 111

Outside of normal surgery hours the emergency cover is provided by South West Ambulance Foundation Trust who will arrange for a doctor to call you to decide whether telephone advice, going to the treatment centre or a visit is necessary.  After 6.30pm on weekdays or on Saturdays, Sundays and Bank Holidays, ring the number for any of the practice sites and listen to the recorded message or you may ring 111 to get direct to the out of hours service.

Walk-in Centres

  • NHS Walk in Centre Middle St, Yeovil - 01935 709269
  • Avon Approach, Salisbury - 01722 331191

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.  

A guide to getting medical treatment when the surgery is closed

When should I use this service?

In Dorset, an emergency out-of-hours medical service is available when the surgery is closed. This service is for urgent medical situations – if you, or a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions or test results. If your medical problem is not urgent, please telephone your surgery when it is next open,

Remember: If it is a medical emergency – If you believe that you, or a member of your family might die if you don’t get medical help immediately – then you should call 999 and ask for an ambulance.

What will happen when I ring the Urgent Care Service?

When you ring the Urgent Care Service, your call will go through to a call centre where a trained member of staff will answer the phone and take some details from you. They will pass your details straight over to a doctor who will ring you back to ask more about the problem and, with you, will decide the best option for you. This might be:

The best solution to a minor medical problem might be to give you some advice over the telephone. This is generally the quickest and most convenient solution if you are concerned about your medical problem.

It may be decided that you need to see a healthcare professional and you will be asked to go to your nearest local treatment centre. This is because the centre will have the equipment and facilities you may need. A doctor, nurse or emergency care practitioner will also be on site and will be able to examine you more closely. You will be given a choice of which local treatment centre is best for you to go to. Our nearest is at the Westminster Memorial Hospital, Shaftesbury.

A doctor, a nurse, or an emergency care practitioner may tell you that you need a home visit. This will depend upon the seriousness of your condition. A doctor, nurse or paramedic will visit you as quickly as possible, but your visit will be placed in order of priority according to the seriousness of other patients needing home visits.

When you call the Urgent Care Service, if staff at the call centre, or the doctor feels that your medical problem is an emergency, they will call 999 on your behalf and an emergency ambulance will come to you.

What happens if I feel better or worse? Can I call the service back?

If your medical problem gets worse it is important that you:

Call NHS 111 again so that the doctor can re-assess your medical condition and consider whether you need more urgent help.

If your medical condition gets better after you have spoken with the doctor, you should: Call the Urgent Care Service back and let them know that you are feeling better. This is very important if you:

  • No longer need a visit your home by a doctor, nurse or emergency care practitioner.
  • No longer wish to attend a local treatment centre
  • Have changed your mind about which local treatment centre to attend.

What do I do when my nearest local treatment centre is closed?

During the night, you could be asked to visit another treatment centre. However, if you need a doctor, nurse or paramedic to visit you at home they will do so. South West Ambulance NHS Foundation Trust operates the Urgent Care Service, Dorset & Somerset. If you have any queries or concerns about this service please call Sarah Parker, Patient Advice Liason Service Coordinator, South West Ambulance NHS Foundation Trust, Ringwood Road, St Leonard’s, Dorset, BH24 2SP. Tel: 01202 851657.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website