general information
How to Register at Abbey View Medical Centre
New Babies
Once the baby’s birth has been registered please bring the form to the surgery to register the baby with the doctor as soon as possible.
New Patients
Please call at the surgery to complete all the relevant forms. If you have your medical card it will simplify the process of registration. You will be invited to attend a new patient medical and when you attend please bring a sample of urine.
Fontmell Magna 01747 812058
There is a branch surgery at Fontmell Magna which is open on weekday mornings and also on the third Saturday of each month, from 8.30 to 11.00. Appointments can be made by telephoning Fontmell direct or through Abbey View Medical Centre using the same day appointment system.
Change of Address
When you change your address, name or telephone number please let the Practice know as soon as possible, including names of all patients registered at Abbey View who are moving with you.
Practice Area
Please see the “Are you in our Practice Area” page.
Access and Parking
The surgery has been designed to provide easy access for people in wheelchairs. If any help is required please do not hesitate to ask a member of staff. Toilets for disabled patients are available in the nursing area. There is adequate public car parking adjacent to the medical centre. Reserved disabled spaces are available at the main entrance.
Complaints
We strive as a team to provide the best care for all our patients. However, with the best will in the world, there may be occasions when problems occur. Our Complaints Officer, should you have cause to complain, will see you within one working day. All complaints will be investigated and dealt with as soon as possible. Through National agreement, complaints are dealt with ‘in house’ – with conciliation if needed. For further information please ask for the complaints leaflet.
Repeat Prescriptions
- Two working days’ notice is required for repeat prescriptions. Prescriptions ordered on a Friday will not be ready until Tuesday afternoon. If you are requesting any additional items which do not appear on your form, please allow 3 full working days in order for the Doctor to check and authorise issue.
- We do not take orders on the telephone to avoid errors in prescribing.
- Please leave yourself at least 5 days of tablets prior to putting in your order.
- You do not need to see your Doctor for regular repeat medications unless your Doctor has asked specifically for you to attend the surgery.
To order your repeat prescription drop in your repeat slip marking the items required clearly. If you wish your prescription to be posted to you please enclose a stamped addressed envelope. Your prescription can be taken to a chemist if you indicate this on the repeat request. Please allow one extra day before collection.
Blood Pressure Machine
If your prescription is stamped for a blood pressure check please use the machine situated in the reception area.
Test Results 01747 856705
To find out if your results are back or for general enquiries, please telephone the Secretary between 9 am and 12 noon – Monday to Friday. Most tests are back within the week. Please note that the secretary is unable to interpret results.
Private Medicals
Medical examinations for special purposes, i.e. HGV, Elderly Drivers, Taxi, pre-employment, fitness to undertake sports, insurance, fitness to travel, etc are undertaken by appointment. Please enquire at reception for further details. A fixed fee, according to a nationally agreed scale is normally payable for these examinations or reports and for non-Statutory certificates. Insurance claims, holiday cancellations, letters to support housing claims are all examples of forms that can be completed without you having to see a Doctor. Leave the form with the secretary allowing at least two working days. There will be a fee payable for these services. Enquire at reception regarding cost.
